Contact
We’d love to hear from you! Whether you need assistance with a rental or just want to say hello, feel free to contact our friendly team.
Our customer service team will be happy to help you
We would like to help you through customer service support with extensive experience in all things cycling related.
Costumer service hours
Monday – Saturday : 9.00 am – 7.00 pm
Opening hours
Open everyday
9AM - 7PM
Office address
Dalmatinska 61, Vrsar 52450 Istra, Hrvatska
Have any questions?
How do your delivery zones affect the rental price?
Our pricing structure is based on delivery zones. The cost of your electric bike rental includes delivery and pickup within a specific zone. You’ll find that rental prices vary slightly depending on the zone you select for delivery, reflecting the logistics involved in getting the bike to you and collecting it when you’re finished.
What do I need to bring with me to rent an electric bike?
To rent an electric bike, you will typically need to provide a valid photo ID (such as a driver’s license or passport) and a credit card for the rental payment and a security deposit. We also recommend wearing comfortable clothing suitable for cycling and closed-toe shoes. Don’t forget water and any personal items you might need for your ride!
What should I do if I experience a problem with the bike?
Your safety is our priority. In case of a mechanical issue with the bike or if you are involved in an accident, please stop riding immediately and contact us using the emergency contact number provided with your rental. We will guide you on the necessary steps.
Are there any age or height restrictions?
Yes, for safety reasons, we do have age and height recommendations or requirements for renting our electric bikes. These can vary depending on the specific bike model. Please check the details on our website or contact us directly to ensure the bikes are suitable for all riders in your group.